The site is provided to you free of charge for your personal use and are subject to these Terms and Conditions which set out the basis on which you can visit and use our website. By using the site you agree to be bound by these Terms and Conditions. Please read them carefully as they contain important information

These Terms and Conditions do not affect your statutory rights.

General Terms and Conditions:

This site is owned and operated by David & Karen Galpin trading as Registered office: Oakbank House, Turret Bank, Crieff, PH7 4JJ. If you want to ask us anything about these terms & conditions or have any comments or feedback on or about our website, please email us at

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website.

These Terms and Conditions are governed by Scots Law and are subject to the non-exclusive jurisdiction of the Scottish courts. We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
All contracts are concluded in English. All communication must be undertaken in English.

Ownership of rights:

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of

Accuracy of Content: has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Occasionally an error may occur and goods may be incorrectly priced. If we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price.
Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your computer: makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Ordering errors:

You will be able to correct errors on your order up to the point at which you confirm payment on the final page of our ordering process.

Delivery charges:

Free UK Standard Delivery.*
UK Standard FREE Delivery is applied to any transactions over on the website.

Certain exclusions currently apply*

The delivery address is in a remote area that is not covered by a standard Royal Mail service and requires a premium postal method.
The order is unusually large or bulky.

Orders placed Monday to Friday – we aim to dispatch all orders placed before 12pm on the same day. Subject to credit clearance and availability of stock.

Orders placed on Saturday & Sunday or Public Holidays – All orders will be dispatched on the next available working day. Subject to credit clearance and availability of stock.

Deliveries are expected to arrive with UK customers within 3 working days. *A working day is Monday to Friday, excluding public holidays.

UK Next Day Delivery:

Cost £7.00 per delivery address. Deliveries are expected to arrive the next working day including Saturday providing your order is received before 1pm.

Next Day delivery will not apply if:

They were unable to deliver the item because there was no-one to sign for your item.
The delivery address is in an area of the UK where Royal Mail do not guarantee next day delivery.
We do not guarantee the delivery time for items to an address for which a person has paid for Royal Mails redirection services. The item will be forwarded to the new address using Special Delivery.

Overseas Delivery Costs:

Worldwide shipping £15.00*
Orders over 200.00 shipping is FREE*.

Our Worldwide shipping rate for *under 2kg 20.00.

When you order is over 200.00 we will ship for Free * (free shipping does not apply to packages that exceed 2 kg and exceed Royal Mail International package size guidelines) Please email for shipping tariff.
Any custom charges incurred by the package are the responsibility of the purchaser. will not be responsible for any further charges relating to importing goods.


Unfortunately we cannot deliver to PO Box addresses.
Delivery is subject to stock availability & having full credit card authorisation.

In the event that an item is temporarily out of stock, we will notify you of the delay and you may consider the following options:

Cancel your order and we will refund you.
Choose an alternative that we have in stock.
We can despatch your order as soon as we receive new stock.
If the address that you state as your billing address online does not match the address your card is registered to there may be a delay in the dispatch of your parcel. We cannot be held responsible for any delay and will not refund postage charges.

Order Tracking:

Up to the point of dispatch you can track the progress of your order at any time by logging into My Account from the Home page on this website.

Acknowledgement and Acceptance of your order:

If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our discretion, to refuse or cancel any orders for any reason. Some situations that may result in your order being cancelled include: limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by credit and fraud agencies. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If you have supplied us with your email address we will notify you via email when payment for your order has been authorised. We will also email you when your order has been dispatched.
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched.
When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.


All orders are subject to availability. We will inform you as soon as possible by emailing or phoning you if the goods you have ordered are not available.


On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. We will, of course, make every effort to keep you informed.


All methods of payment, including credit cards are processed when you place your order. Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of ordering for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order.


We do not charge VAT and prices exclude delivery charges.

Refunds and Exchange policy:

Items returned because they are damaged, defective or incorrect. does its utmost to ensure that all items arrive perfectly intact and of the highest quality. However, mistakes do happen and, when they do, we want to ensure that your experience is still satisfactory.
You must notify within 7 days of receipt of any damaged, defective or incorrect items. Upon receiving the returned item from you, we will be happy to ship you a replacement at no cost to you. Some items may not be available immediately. All items will be replaced in the shortest time possible.
Please enclose a valid receipt for the goods and postage. Customers are advised to insure items when returning them for their own protection. We cannot refund any priority, express or courier component of the postage charge.

Cancellation Rights:

You can cancel your order within seven days after the day you get your goods. You need to notify us within the 7 day cancellation period via written communication to comply. We accept email communication as notification.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Where to send it:

For your protection, we recommend that you use a recorded-delivery or courier service. Customers are advised to insure items when returning them for their own protection.
Please package the relevant item(s) securely in its original packaging, stating the reason for returning it and send to:
OakBank House
Turret Bank Road

All refunds should be dealt with within 7 days of receipt. Refunds will be credited in the same form as the original payment type and within 7 days of processing. Please allow up to two billing cycles for a refund to appear on your credit card statement.

Privacy policy:

We at are committed to maintaining your privacy and protecting your information when you visit this site. This Privacy Policy explains how we generally use and protect your information. Customer privacy is very important to us. We collect certain information to fulfil your order, and this includes your name, email address, telephone numbers and billing and shipping addresses.
If you choose to provide us with any personal information, we will use this only to communicate with you about questions you may ask, purchases you may make, process orders you place, email information to you, your order status and confirmations or to review and enhance our performance and services to you.
We may also periodically send promotional emails about new items, or other information which we think you may find interesting using the email address which you have provided. (if you have selected to receive these emails/letters).
We will store your data electronically in accordance with the Data Protection Act 1998.
We do not sell, rent or disclose our customers’ names, addresses, email addresses or any other personal information of any kind to any third party except to process your order and unless required by the law.
We do not have access to or store credit card details – all transactions are strictly confidential and processed using our payment partner Paymentsense.
We analyse the overall browsing and buying behaviour of our customers to make improvements to our website. We do not track your online behaviour once you have left our website, but we do use cookies to help us provide a personalised service.

Changes to this policy:

This private policy will change from time to time as we develop the range of services on the website. When this private policy changes we will place an updated version on this page.
Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the private policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our private policy do not affect information we already hold about you. This statement was last updated on 31 July 2013.

How we use cookies:

Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website:

This Website Will:

Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies: This Website Will:

Offer Live Chat Support (If available)
Track the pages you visits via Google Analytics
Targeting Cookies
Allow you to share pages with social networks such as Facebook (If available)
Allow you to share pages via Add This (If available)
To view the Privacy Policy or to opt out of any online behavioural advertising, please visit Add This and click on the button.

This website Will Not:

Share any personal information with third parties.

Links to other websites:

We have placed links on this website to other websites we think you may want to visit such as social networking sites. We do not vet these websites and do not have any control over their contents. cannot accept any liability in respect of the use of these websites. This privacy statement does not apply to these sites nor are we responsible for the content and practices of these websites.

Your rights:

You have the right to access your information held about you by and where necessary, to have it amended if it is inaccurate.

To exercise your rights or to obtain more information, please contact:

David / Karen Galpin
Oakbank House
Turret Bank Road

Secure Shopping:

Why you can feel secure shopping with us.

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use Paymentsense which are an industry leader in secure internet transactions .Paymentsense are used by thousands of other UK businesses for transaction The site is provided to you free of charge for your personal use subject to these Terms and Conditions which set out the basis on which you can visit and use our website. By using the site you agree to be bound by these Terms and Conditions. Please read them carefully as they contain important information.